Frequently Asked Questions
Frequently Asked Questions (FAQ)
1. What types of products does Gear Wizard Armory offer? At Gear Wizard Armory, we specialize in military-grade optics and gear. Our inventory includes a wide range of products such as riflescopes, binoculars, tactical clothing, accessories, and more.
2. Are your products new or surplus? We offer both new and surplus items. Each product undergoes thorough vetting to ensure quality and reliability, regardless of its origin.
3. Do you offer customization or special orders? Yes, we provide customized solutions for both civilian and specialized agency customers. Contact us directly to discuss your specific requirements.
4. How can I place an order? You can shop directly on our website at Gearwizardarmory.com or visit our eBay store at www.ebay.com/str/thegearwizard. For personalized assistance or bulk orders, please contact our customer service team.
5. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available through our website and eBay store as well as WIRE.
6. What are your shipping options? We offer standard and expedited shipping options. Shipping rates and delivery times may vary based on your location and the size of your order.
7. What is your return policy? Please refer to our return policy found at refund-policy
8. How can I contact customer support? For general inquiries or assistance, you can reach our customer support team via email at Gear.Wizard.Holdings@gmail.com or by chat on our website or any of our social media pages.
9. Do you ship internationally? ABSOLUTELY NOT! Due to ITAR restrictions we are only able to service US citizens with US addresses. Please refer to https://www.pmddtc.state.gov/ddtc_public/ddtc_public?id=ddtc_kb_article_page&sys_id=24d528fddbfc930044f9ff621f961987 for more information regarding ITAR.
10. How can I stay updated on new products and promotions? Follow us on social media (Facebook, Instagram, TikTok) and subscribe to our newsletter on our website to receive the latest updates, exclusive offers, and expert tips.